Welcome to the IRL.com.de Support Center

This is the official support hub for IRL.com.de – your free IRL streaming platform based in Germany.
Here
you get support for all topics around your account, your streams, your
hosting, and the platform itself – whether you're just getting started
or already streaming regularly.

If you have questions or problems – for example with stream setup, playback, login,
technical difficulties, or account topics – you're exactly right here.
Our team helps you keep your streams running stable and smooth.

For better tracking, we use a ticket system.
Every request gets a unique ticket number that you can use to track the
processing status and responses online. You can also view your previous
tickets and conversations here.

To process your request as quickly as possible, please feel free to use the same email address
you log in with in the panel. This way we can directly assign your data
and handle everything more efficiently. Please describe your concern as
precisely as possible and add relevant details such as your username,
the stream URL (if available), browser or device used, and any error messages shown.

Before creating a ticket, feel free to take a look at our Knowledge Base.
There you'll find many answers to common questions about account setup,
streaming options, and platform features. If you don't find a solution
there, simply open a ticket – we'll help you personally.