Frequently Asked Question

My stream won't connect – what can I do?

Last Updated 8 days ago

Is the server reachable? Check status.irl.com.de
Does the SRT URL exactly match the one shown in the panel?
Is the stream key entered correctly (check capitalisation)?
Is your firewall or router blocking UDP packets on the port being used?
Adjust the SRT buffer to your connection – the
default is 2000 ms, for OBS we recommend a maximum of 500 ms. Values
above 2500 ms are not recommended.

If the problem persists, open a support ticket in the panel or contact support at support.irl.com.de or by email at [email protected].